What is Notification Matrix?
Many of our customers have a lot of users, sending and receiving thousands of messages across many markets. At times where errors occurs this can lead to an overwhelming amount of error e-mails being sent to the users, not always relevant to all. Notification Matrix aims to solve this problem by letting users select which messages classes and relations are relevant for them to get notifications for.
How does it work?
Notification Matrix groups notifications based on message class and lets the users select which message classes they want to get notification for. It’s possible for a user to get notifications from an entire message class from all parties or to set up unique message class settings for individual parties.
It’s important to note that the notification matrix controls the integration initiated events that results in a notification being sent to the user. That can for example be when a message is sent or received through an integration. User initiated events, like manually uploading a message or creating and sending a message through the platform will still only create a notification for the user who initiates that action.
Who can use it?
Notification Matrix is available for all our users that belong to a retailer or brand account. Manufacturer accounts cannot use the Notification Matrix.
Access Notification matrix
To set up notifications go to the Users page under My Organisation. Click the three dots to open the context menu and click the Notifications button to enter the Notifications matrix page.
Enable Notification matrix
From the Notifications Matrix page first step is to enable the matrix. Check the box in the top.
Notifications for one or more message classes
The top section of the notifications page controls notifications for entire message classes. Here users can select to get notifications from specific classes or enable all. Selecting an entire message class in the top section will automatically include notifications for new parties when they are added as a relation.
Notifications for one or more message classes per relation
The bottom section of the notifications page controls notifications per message class from selected parties. Here users can select to get notifications for specific classes for one or multiple parties or enable all notification for all messages from selected parties. Selecting an entire message class in the bottom section will not automatically include notifications for new parties when they are added as a relation.
Example set up
Here is an example of a set up where notification has been enabled for the entire message classes DESADV and ORDCHG. For the party Btwentyfour Demo Buyer this user additionally wants to receive PRICAT and ORDERS notifications. For party Btwentyfour Demo Buyer 2 they want to receive notifications for all message classes.
Error e-mail set up
With the release of the Notification Matrix we also allow parties to set up and administrate their own error contact e-mails. This page is avaliable under MyParty/Error E-mail. All existing e-mail adresses has been transferred to this new page. All users can view the page, only admins can add or delete e-mail adresses.
